Quick & Easy Booking :: Secure Payments :: Privacy Policy

Booking with the Padstow Cottage Company is quick and easy...

There are two ways to find your holiday cottage:
Click The Cottages to browse by the individual properties
or
Click Tariff & Availability to search all of the properties.

You can search selecting the month, year and duration of your holiday. The system will then check availability and show which Start Dates are available in pink.

To complete your booking you will need the following information:

Payment
A deposit of £150 per week is required at the time of booking*, then the remainder is due 8 weeks prior to the Start Date of your holiday. The Balance can also be paid online using your booking reference.

* Short breaks also require £150 deposit. If your booking is made less than 8 weeks before the Start Date, full payment is required at the time of booking.

Please ensure you have read and understood our Terms and Conditions.

Confirmation
After booking your Cottage you will receive email confirmation of your booking. You will need this as it contains your Booking Reference and instructions for paying your balance. If for any reason it does not arrive please contact us.

Secure Payments

The Padstow Cottage Company uses SagePay to process online orders. SagePay has been audited and approved by all of the major UK acquiring banks which require SagePay to adhere to all APACS standards. SagePay has also been audited and accredited under the Visa Account Information Security (AIS) audit that specifically examines security of credit card details processed and stored by SagePay.

Your payment card information is immediately encrypted before being sent for secure processing. We do not keep it on file, nor do we see it at any stage.

SagePay provides peace of mind that you can purchase online without your credit card details and personal information being compromised.

SagePay makes use of Public Key Infrastructure and Digital Certificates to ensure the authenticity and security of each transaction. 128 bit encryption is used - the strongest level employed by any payment service provider - and we have an additional fraud detection system to help protect your business.

As security is of paramount importance to both to the Padstow Cottage Company and our customers, every aspect of the system has been developed with this in mind, ensuring that all sensitive information is protected throughout the payment process. SagePay use digital signatures to verify the identities of the various computers involved in the transaction process. Communications within the system are encrypted using 2048-bit RSA encryption and every transaction that SagePay process is monitored by their fraud control system.

If you need to know more about security you can visit the SagePay web site.

Privacy Policy

1. Who we are:
1.1 In this Privacy Policy references to “us”, “we” and “our” are to Padstow Cottage Company, and references to “our Website” or “the Website” are to www.padstowcottagecompany.co.uk.

2. The information we collect and how we collect it
The information we collect via the Website may include:
2.1 Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc
2.2 In order to effectively process your credit or debit card transactions it may be necessary for the secure bank or card processing agency we use to verify your personal details.
2.3 However, under no circumstances will Padstow Cottage Company hold sensitive payment details such as your credit or debit card number, expiry date and security code. All such details collected for payment transactions are handled through our accredited secure payment bureau "SagePay", which displays more information about the SagePay privacy policy at www.sagepay.com
2.4 Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
2.5 Your IP Address. A string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
2.6 Data recorded by the Website which allows us to recognise you and your preferred settings. This saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject cookies or warn you before downloading them. Information regarding this may be found in your browser’s ‘help’ facility (see later).
2.7. When purchasing from Padstow Cottage Company a Deferred or PreAuthoristaion charge is made against your credit card. The actual charge to your card will be made a few days prior to the expected dispatch of your order. The amount of the charge clearance authorisation will be the £ UK value (converted by your banks into local currency) of the goods in your Shopping Basket when you made the purchase.

3. What we do with your information
Any personal information we collect from the Website will be used in accordance with the UK Data Protection Act 1998 and other applicable laws. The details we collect will be used:
3.1 To process your order and/or to provide after sales service we may pass your details to another organisation affiliated with us in order to supply/deliver products or services you have purchased and/or to provide after-sales service;
3.2 In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in /out before completing your purchase.
3.3 We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Such third parties will not be allowed to use or divulge your personal information for their own purposes.
3.4 For the avoidance of doubt, Padstow Cottage Company will only divulge your contact details to other unconnected third parties if obliged to do so by a pertinent legal authority.

4. Cookies
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser typically in Microsoft Windows systems by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you may be unable to place orders or benefit from the other features that use cookies.

5. E-mail
While Padstow Cottage Company will make every attempt to protect the personal information that you share with us, electronic mail is not secure against interception. If your communication is very sensitive, you may prefer to send it by post instead. For further contact details please refer to the Contact section on the Website.

6. Changes to this Policy
Please check this privacy policy periodically to inform yourself of any changes. Although we reserve the right to modify or supplement this privacy policy entirely at our discretion, we will provide notice to you on this Website of any major changes made for at least 30 days following the change.

7. Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including full name, postal and e-mail address and payment of £10 (ten UK sterling) to cover administration expenses to Padstow Cottage Company, clearly titling your letter “Privacy Details”. The full postal address may be found in the Contact section on the Website.

8. Padstow Cottage Company Terms and Conditions of trade
In order to understand the full legal framework under which Padstow Cottage Company operates it is recommended that you read the Padstow Cottage Company Terms and Conditions displayed within the Terms and Conditions section on the Website in association with this Privacy Policy.

9. Other Websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

10. Copyright
This website is protected by copyright. © 17/10/2006 Padstow Cottage Company, unless otherwise stated. Site content is not to be copied, modified, distributed, published or made available on a network without the prior written consent of Padstow Cottage Company. All other rights reserved. Please feel free to establish a link to this site from your site, provided the context is relevant and the link or its description is not detrimental to the business of Padstow Cottage Company. All links to this site must go to the homepage. Please do not link directly to any other pages on this site.

11. Credits
All images used within this website are copyright © 17/10/2006 Padstow Cottage Company, unless otherwise stated.
If you require any further information, please email your request to info@padstowcottagecompany.co.uk